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Customer Service

  • Shipping & Delivery

    Orders are shipped via UPS Ground.
    Typical delivery times run between 7 and 10 business days.
    Standard Shipping rates are valid only in the continental United States.
    Vinturi cannot ship to APO addresses, P.O. Boxes, or outside of the United States at this time.
    Special rates apply to HI & AK.
    Items sold may be subject to state and local sales tax.

    Click here to see our current Shipping Rates.

  • Privacy & Security

    Vinturi respects your personal privacy and is committed to adhering to federal and state privacy laws and industry guidelines in order to protect you and your identity. This privacy policy describes how we handle the personal information that you provide to us on this Vinturi Web site. This Privacy Policy applies only to the U.S. Vinturi Web site, not to any other Vinturi or third party sites that may be accessible from here.

    Click here to see the full Privacy Policy.

  • Payment, Pricing & Promotions

    Vinturi accepts Visa, MasterCard, and Discover.

  • Sales Tax

    State law requires the Vinturi charge applicable sales tax on orders.

  • Returns & Replacements

    All products and parts purchased directly from Vinturi include a satisfaction guarantee of 30 days from the date of purchase. Vinturi products purchased from a retailer or received as a gift must be returned to the original place of purchase. If you are not satisfied with your purchase from Vinturi within 30 days of the original purchase, you may return the item(s) directly to the company. Items must be returned in original condition and must include all original packaging, accessories and printed materials. Original shipping charges are non-refundable. A 10% restocking charge will be assessed for the return. (The restocking charge will not be applied to the return if it was a result of a Vinturi error.) This satisfaction guarantee does not cover alleged damage caused by misuse, abuse, accidents or alterations to items purchased directly from Vinturi. Vinturi is not responsible for returned items which become lost in transit.

    Please contact Customer Care at 877-VINTURI (877-846-8874) or at help@vinturi.com for a return authorization and return instructions.

    Return shipping charges are not refundable.

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