All products and parts purchased directly from Focus Products Group International, LLC include a satisfaction guarantee of 30 days from the date of purchase. Focus Products Group International, LLC products purchased from a retailer or received as a gift must be returned to the original place of purchase. If you are not satisfied with your purchase from Focus Products Group International, LLC within 30 days of the original purchase, you may return the item(s) directly to the company.
- Items must be returned in original condition and must include all original packaging, accessories and printed materials.
- Original shipping charges are non-refundable.
- A 10% restocking charge will be assessed for the return. (The restocking charge will not be applied to the return if it was a result of a Focus Products Group International, LLC error.)
- Return shipping charges are not refundable.
- Focus Products Group International, LLC is not responsible for returned items which become lost in transit.
- This satisfaction guarantee does not cover alleged damage caused by misuse, abuse, accidents or alterations to items purchased directly from Focus Products Group International, LLC.
Please contact Customer Care at 877-VINTURI (877-846-8874) or at email@example.com for a return authorization and return instructions.